Calls answered
8
Booked by phone
3
Needs attention
2
details below
0 missed · 0 transferred · 8 after hours · average call —
Needs attention
things a person should look at
- 9:45 PMNeeds a humanAndrew Gardner — Asked for a human — open escalation (normal): Caller is describing a car issue but is not providing details and is instead talking about a TV show. It is unclear what the car issue is. Asking for more details about the car's behavior.View call →
- 9:45 PMNeeds a humanAndrew Gardner — Asked for a human — open escalation (normal): Caller is discussing unrelated content (watching a show about old cars) instead of the vehicle's issue. Customer stated 'something with the car. It's been acting a bit funny.'View call →
Calls (8)
in order — click any caller to read the full transcript
| Time | Caller | What happened | Length |
|---|---|---|---|
| 9:42 PM | +13855550147 they called us | In progress | — |
| 9:43 PM | Andrew Gardner they called us | In progress | — |
| 9:43 PM | Andrew Gardner they called us | In progress 📅 Service appointment — Fri Aug 21, 8:00 AM | — |
| 9:45 PM | Andrew Gardner they called us | In progress 📅 Service appointment — Thu Aug 27, 8:00 AM 📅 Service appointment — Fri Aug 28, 8:00 AM | — |
| 9:48 PM | Andrew Gardner they called us | In progress | — |
| 9:49 PM | Andrew Gardner they called us | In progress | — |
| 9:54 PM | +13855550199 they called us | In progress | — |
| 9:54 PM | +13855550199 they called us | In progress | — |